Job Description | Relationship Manager
Job Title Relationship Manager Location Mumbai, Pune & Bangalore
Department Home Loan Operations Reporting Manager HL Head
About Easiloan (www.easiloan.com )
Easiloan is a Fintech startup developing Home Loan solutions for Developers and Home Buyers through an all- digital loan processing and matchmaking platform with lending institutions (Banks/HFCs) completely re-imagining the housing loans business. The business offering will solve complex and time-consuming processing of home loans which involves multiple checks for eligibility and credit worthiness of customers and property through traditional instruments and documents by an all-digital approach to make this process fast and easy for customers and delivering high productivity for lending institutions.
Easiloan is a Tech platform that brings Home Loan Customer, Real Estate Developers & Brokers, DSAs and Banks (Private, Public and NBFCs) on single platform for end to end digital processing of Home Loans.
Easiloan aims to be the market leader in key cities in India across developer, broker and home loan customer segments, offering Home Loan solutions from variety of Banks, NBFCs using Tech for all digital application, customer appraisal and integration with Lending partners thus making loan processing easier and faster.
The cofounders bring on board financial and technical expertise with their combined rich experience in real estate, banking, and
home finance industries. The start-up is backed by a strong investor base for its early stage funding and boasts of a healthy funnel of
existing and upcoming home loan enquiries. As a forward-looking company, we are developing our leadership team across verticals,
that will drive their respective teams to realize our vision.
The Role: We are looking for person who handles customer relationship and handholds customer in closing application form, getting sanction and
disbursement for Home Loan.
Key Responsibilities:
Primary responsibility to lead and drive the Easiloan Home Loan business for Mumbai. Below are the direct functional accountabilities:
Lead, plan and provide the necessary strategic insight, considering competitor gap analysis, market predictions, financial plans, as well as pipeline information and current products lifecycle position
Build and develop banking relationships with the leading financial institutions to provide mortgage services to our customers of residential and commercial assets
To plan and simplify the banking processes across the value chain, including the project approvals and customer loans.
Actively drive, create and manage the end to end operations of the Home Loan process for customers.
Manage the disbursement process in coordination with Post sales/CRM. Should be able to take onus on collections from financial institutions within timelines.
Ensure great customer experience by effectively managing technology and processes to walkins, solving queries with minimal TAT and minimum no. of escalations. Implement a process and system driven escalation management matrix.
Put in place measures to minimize abuse, fraud of the system by stakeholders and ensure deployment of tight and diligent processes.
Ensure projects which use external management consultants, are well managed and viewed as successful, ensuring alignment with project objectives and adhering to committed timelines and milestones.
Area/ Lane /Geography Mapping: Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle. Source Relationship Management: