Position: Major Incident Management, Senior Manager Job Profile: IT Operations Senior Manager Location: Ahmedabad Employment: FillTime NP: Immediate to 45 Days
Job Description:
As the Senior Manager of Major Incident Management (MIM), you will lead and oversee the Major Incident Management (MIM) function, ensuring the swift and effective resolution of high-impact incidents within a global enterprise environment. You will work cross-functionally with IT teams, business stakeholders, and third-party vendors to minimize downtime, reduce service disruptions, and maintain business continuity during critical incidents. This leadership position requires a strong focus on continuous improvement, incident response strategy, and team management to drive exceptional service levels.
Responsibilities:
• Lead and manage the Incident Management team, ensuring timely and effective response to incidents.
• Develop and implement incident management policies, procedures, and workflows.
• Coordinate and collaborate with technical teams, service desk personnel, and other stakeholders to resolve incidents promptly.
• Serve as the escalation point for major incidents, ensuring proper communication and resolution according to SLAs.
• Conduct post-incident reviews (PIRs) to identify root causes and implement preventive measures.
• Monitor incident trends to proactively identify potential issues and implement solutions.
• Ensure incident documentation is accurate, complete, and maintained.
• Provide regular incident management reports and updates to management and stakeholders.
• Drive continuous improvement initiatives to enhance incident response and resolution times.
• Mentor and coach junior members of the Incident Management team.
Upman Placements is a firm of Researcher & Recruitment Specialists. The company started life in 2002 in India as a recruitment specialist firm. The company has built a stellar reputation for high ethical standards, a specialized focus and unparalleled service. Emerged As one of the only truly global specialized staffing firms focusing exclusively in professional positions for our clients spread across more than 20 countries with a sizable presence across industry levels. With footprints in competitive markets of India, Europe, United Kingdom, Middle East, Singapore, Malaysia, Philippines, Indonesia, Brunei and East & Central African countries.