Role: Senior NOC Manager
Work Location: Gift City, Gandhinagar
Working Mode: 5 Days Work from office
Shift Timings: Flexible Rotational Shift (Including Night Shift)
Job Description:
We are seeking a highly skilled and experienced Sr NOC Manager to lead and manage our Network Operations Center (NOC) resources. The Sr NOC Manager will be responsible for ensuring the efficient and effective monitoring and management of network operations, with a focus on proprietary tools, open-source tools, and network expertise.
As a Sr NOC Manager, you will play a pivotal role in maintaining the reliability, availability, and performance of our I.T. infrastructure. You will be accountable for the overall operation of the NOC, providing strategic direction, mentoring team members, and establishing processes and practices to enhance operational efficiencies. Your
expertise in network technologies, open source tools, and Linux systems, coupled with your leadership skills, will be essential in driving the success of our NOC team.
Key Responsibilities
• Lead and Manage NOC Resources: Oversee and manage NOC staff, including NOC Analysts and Technicians, ensuring 24/7 operational coverage and support.
• Open Source Tools Expertise: Implement and maintain open source network monitoring and management tools to ensure optimal network performance and reliability.
• Linux System Management: Utilize extensive knowledge of Linux systems to manage, troubleshoot, and optimize NOC operations.
• Network Knowledge: Apply comprehensive network knowledge to monitor network performance, ensure high availability, and address any issues promptly.
• Operational Efficiency: Develop and implement strategies, policies, and procedures to enhance the efficiency of NOC operations.
• Service Level Agreements: Establish and uphold service level agreements (SLAs) and operational standards to measure and ensure NOC performance aligns with organizational goals.
• Incident and Problem Management: Implement incident management and problem management processes to ensure timely resolution of network issues with minimal business impact.
• Continuous Improvement: Identify opportunities for operational improvement and drive innovation within the NOC.
• Regulatory Compliance: Ensure compliance with regulatory requirements and industry standards related to network operations.
• Team Development: Mentor and develop NOC staff, fostering a culture of teamwork, collaboration, and continuous learning.
• Collaborate with cross-functional teams: including Network/System Engineers, Security Analysts, and IT Support, to address and resolve complex network issues and escalations.
Requirements:
• Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Experience: Proven experience (7+ years) in network operations management or leadership roles with a strong focus on NOC operations.
• Technical Proficiency: Expertise in network monitoring and management tools, including but not limited to:Cacti, Nagios, Logic Monitor, PRTG, Solarwinds, Grafana and others.
• Linux Expertise: Extensive knowledge and hands-on experience with Linux systems.
• Network Skills: Strong understanding of network infrastructure, protocols, and technologies.
Upman Placements is a firm of Researcher & Recruitment Specialists. The company started life in 2002 in India as a recruitment specialist firm. The company has built a stellar reputation for high ethical standards, a specialized focus and unparalleled service. Emerged As one of the only truly global specialized staffing firms focusing exclusively in professional positions for our clients spread across more than 20 countries with a sizable presence across industry levels. With footprints in competitive markets of India, Europe, United Kingdom, Middle East, Singapore, Malaysia, Philippines, Indonesia, Brunei and East & Central African countries.