About Us
Euronet Worldwide is a NASDAQ listed transactions and payments processing major with strong
presence in North America, Europe, Middle East, India, and the Asia-Pacific regions. Today we are one
of the world’s foremost providers of electronic payment and transaction processing solutions for
financial institutions, retailers, service providers and individual consumers through three primary
business segments Electronic Financial Transactions, Prepaid and Money Transfer.
Amongst our other accomplishments
We operate the largest private independent nationwide shared ATM network in India.
Do processing for the world’s largest payment network for prepaid mobile top-up; and
Operate one of the largest global money transfer networks in the world.
Euronet Inc. headquartered in Kansas, USA, is a leading global electronic payments provider and
distributor, that provides convenient and safe financial transaction services to consumers and
businesses worldwide.
Euronet has built a unique network of networks that creates a powerful presence in every level of
the global payments value chain.
Position: Head- Integration (Production Support)
Location: Thane
Total Years of Experience: 18+= Years
Roles & Responsibilities:
Lead and prioritise the Application Support team’s workload.
Manage and Own the Problem Management Process.
Develop, co-ordinate and promote the effective functioning of problem management
activities across all EN Product Suites.
Contribute to the planning of application/infrastructure releases and configuration changes.
To examine potential areas for Service Improvement and raise proposals with the Program
Manager.
Provide technical leadership.
Provide input to application/infrastructure scalability.
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve
complex problems.
Design appropriate metrics for reporting on key performance and quality indicators,
particularly in terms of in-depth trend analysis.
Maintain application monitoring, performance tuning and testing.
Provide input to administering and maintaining all production and internal environments.
Provide input to the implementation, backup and roll-back plans.
Ensure there are robust procedures and processes within the application support function.
Follow appropriate departmental and company procedures and policies (i.e. change control,
security and auditing, release, configuration, problem and incident management).