Analyst

Job Title:

Analyst Configurer / Developer – SAP BW

Department:

Reporting to:

Tbc by TechHub India

Grade:

Tbc by techHub India

Designation:

Tbc by TechHub India

About ERGO Technologies and Services India

ERGO Technology & Services India (ET&S India) is the newest part of the ERGO Technology & Services Management the main outsourcing provider of IT for ERGO worldwide. It is backed up by ERGO an 18 Billion Euro Organization with presence in 15+ countries has a charter to provide technology services to the ERGO countries in multiple countries.

ETS India will be fueling the Digital aspirations of ERGO world in years to come. With ambitious plan to build a large offshore development centers in multiple cities of the country ETS India shall be at the forefront in developing capabilities and providing career opportunities to employees in diverse technologies across domains of Insurance.

Role Description :

The Job Holder will be responsible for configuring new system functionality, providing system maintenance & enhancements in SAP projects relating to Business DataWarehouse and Management Reporting to ensure that the initiatives and internal customers are provided full lifecycle support, from implementation through on-going support. This person will be responsible for coding, configurations unit testing, bug-fixes a day-to-day basis. It should be noted that this should be mainly delivered via Configuration objects rather than Custom Developments. An exceptional knowledge of standard SAP functionality is therefore required to be able to properly exploit the Platform to deliver maximum business value.

Key Accountabilities & Responsibilities:

Configure SAP BW in line with the Global Template for the individual ETSM TechHubs and develop Management Reports according to Specifications provided by the Key Business Users and the Requirements Engineer

Ensure delivery of maximum business value through the exploitation of SAP Standard functionality and configuration objects to achieve the desired end result

Act as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions

Adhere to security and control, and change control processes

Design, develop and maintain the SAP Systems to meet support and/or project requirements.

Interface with business and IT teams to understand business requirements and translate business requirements into formal technical requirements and application code via controlled design documents.

Work with IT support teams (DBA, server teams) to ensure support and project requirements are developed and successfully implemented

Ensure integration system activities including monitoring the technical architecture (particularly scalability, availability and archiving) meet all SLA's

Develop and execute unit test and integration plans/scripts to validate that application changes meet technical specifications.

Responsible for full System Development Life Cycle

Work with business team to complete acceptance testing and participate in integration testing

Participate in production support/ duty rotation including weekend and off-hour support coverage

Undertake performance tuning activities for SAP integration activities

Provide Solution Delivery Methodology artefacts associated with application components.

Participate in technical reviews at appropriate stages of development

Key Competencies & Skills required

Technical:

SAP BW and Management Reporting tooling

MS Office & Jira Knowledge

Very good knowledge in written and spoken English

IT technical background & programming experience

Experience in all components of software delivery with concentration in requirements, design and development.

Quick starter to troubleshoot/resolve incidents and business support items

Strong analytical and problem solving skills

Ability to multi-task effectively

Prioritize Business Impact and Urgency

Perform application support tasks like: systems support, security reviews, & maintenance tasks

Testing experience

Ability to learn new technologies and methodologies quickly

Main Interface with other roles

Requirements Engineer & Requirements Lead

Business Analyst & Business

Incident & Problem Manager

Release & Change Manager

Test Engineer & Test Manager

Nice to have:

Knowledge in BMC Remedy and SAP Test workbench

Behavioural Skills:

Excellent interpersonal and communication skills for working in a global environment

Willingness to learn and quickly adapt to changing requirements

Proactive approach to identifying issues and presenting solutions and options

Acts professionally and friendly in interaction and asks questions to better understand the business requirements and the needed adjustments of the SAP system

Soft Skills:

Good team worker within international teams with players from several countries

Excellent interpersonal and communication skills

Previous Experience & Qualifications

Education/Qualification:

A degree in Business Administration, Business Information Systems or IT Consulting or equivalent or a related discipline; or equivalent work experience

Knowledge & Experience:

3 -5 years of SAP modules such as SAP BW and general management reporting tooling experience

Significant experience of Change and Release Management and Quality Management techniques gained through IT program / project delivery and in an IT support environment.

Experience of working within multi-location teams.