Technical Support Engineer

Position Title – Technical Support Engineer
Location – Hyderabad
Experience – 1-2 Years
Employment - Full Time
Notice Period – 15-30 Days

JOB DESCRIPTION:

As a Technical Support Engineer, you will be part of the team in our Hyderabad office and be responsible for the supporting existing file ingestion schedules, systems and support and address adhoc requests from internal and external stakeholders which are critical for business in a timely manner. You will identify and drive architectural changes to improve internal processes and work alongside other engineers to ensure highest levels of performance and ability and manage any problems that arise. Responsibilities include:

• Evaluate, deploy, and maintain enterprise applications such as cloud infrastructure, ETL engines, microservices.
• Research, diagnose, troubleshoot, and resolve systems and customer issues in an accurate and timely manner.
• Quality and SLAs - Contribute to meeting the SLAs and KPIs as applicable for the systems, customers and business- for example, responsiveness, resolution, ensures that assigned tasks are completed on time and that delivery timelines are met in accordance with targets of the organization
• Manage and resolve inbound requests – systems or data or file or processing bugs, eventually proposing, and developing tools to reduce processing down time
• Responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments
• Collaborate effectively with multiple engineering roles and business units across the organization

• Provide prompt and accurate feedback to customers, Ensure proper recording and closure of all issues
• You will have the opportunity to significantly influence the architecture and implementation of various applications and the journey of PA.

The Person:

We seek a bright, inquisitive, energetic, and skilled Systems Engineer to join the team in Hyderabad.

Successful candidates will have a bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field from a top university, and 1 – 2 years of work experience.

Further, successful candidates should have:

• Experience with scripting languages (Python, Scala, etc.) and/or other programming languages
• Experience working with Unix, SQL and other data technologies (e.g., NoSQL databases)
• Experience working with open-source technologies
• Strong data management, Strong problem-solving skills and analysis skills

• Proven working experience in enterprise technical support, IT support or as a technical engineer

• Ability to effectively share technical information, communicate technical issues and solutions to all levels of business
• Demonstrated ability to independently work with limited direction and manage multiple projects/customers/priorities simultaneously
• Ability to learn new cloud and microservices technologies as we build modern cloud infrastructure for our ETL and Internal and customer facing portals.
• Demonstrated strength in communications with internal and external stakeholders with a focus on customer service
• Able to work structurally and according to published procedures and work instructions
• Able to accept and resolve escalated issues
• Takes independent actions and calculated risks in solving customer issues

Upman Placements is a firm of Researcher & Recruitment Specialists. The company started life in 2002 in India as a recruitment specialist firm. The company has built a stellar reputation for high ethical standards, a specialized focus and unparalleled service. Emerged As one of the only truly global specialized staffing firms focusing exclusively in professional positions for our clients spread across more than 20 countries with a sizable presence across industry levels. With footprints in competitive markets of India, Europe, United Kingdom, Middle East, Singapore, Malaysia, Philippines, Indonesia, Brunei and East & Central African countries.