Job Description Document
About Avanse
Avanse Financial Services Limited is a new age, education focused NBFC on a mission to provide seamless and affordable education financing for every deserving Indian Student.
Established in 2013, Avanse is on a journey to strengthen its leadership position in Education Lending by creating solutions for Individuals (Education Loans) and Indian Institutions (Education Infrastructure Financing) by providing solutions to every segment of the Indian education sector covering school education to post graduation while also contributing to build the education infrastructure in the country.
Warburg Pincus, a leading global private equity firm holds 80% of Equity stake in Avanse. The International Finance Corporation (IFC), an arm of the World Bank holds 20 percent equity stake.
Avanse as an equal opportunity employer
We give utmost importance to our cultural pillars which have embedded values aligned to Governance, Transparency, Meritocracy, Inclusivity, Consistent Value Creation and Happiness Quotient.
Avanse is committed to workplace diversity and to cultivating, fostering and preserving a culture of inclusion. We believe that workplace Diversity and Inclusion refers to the recognition of employee differences, which if properly managed will enable work to be done more efficiently and effectively. Diversity and Inclusion does not focus exclusively on issues of discrimination but instead concentrates on recognizing and respecting the differences between people.
Dimensions of Diversity include, but are not limited to, gender, race, ethnicity, language, age, religion, socio-economic status, physical ability, thinking style, experience and education. Aligned to its business objective of enabling education through financing for a diverse segment of customers and to its cultural pillar of Inclusivity, Avanse believes that the wide array of perspectives that result from such diversity promotes innovation and business success. Managing diversity makes us more creative, flexible and competitive. It also creates a productive working environment in which everyone feels valued and where their talent is fully utilized thereby making it inclusive.
Passionate individuals who love to accept challenges with a problem-solving attitude will enjoy the work culture at Avanse. Our teams thrive to make the work environment exciting and vibrant and the organization promotes the culture of entrepreneurship and innovative mindset for a holistic growth.
Position Summary
Role : Senior Business Analyst CRM & Digital Alliances
Designation of the incumbent : Manager/Sr. Manager
Reporting to : Lead – Digital Initiatives
Place of Posting : Mumbai HO
Job Purpose
Execute the digital initiatives for Avanse and responsible for Digital, Social & Mobility Innovation as a culture & using innovation as a strategic differentiator to gain leadership position in chosen markets. Play an instrumental role in scaling up and transforming the organization to achieve business goals and operational excellence.
Key Responsibilities
Process and Technology standardization
Digitization of existing business processes- backend operations and technology
Deliver a suitably differentiated customer experience in line with the brand promise across all channels of interaction
Develop strong understanding of the target customer segments and design the experience & journey for these customers
Enable the channels (digital and physical) through technology
Process and organisational changes to deliver a seamless and desired customer experience for all digital products and all transactions interactions
Continuously track digital innovations in the relevant space and work out suitable strategies to bring on board suitable innovations organically or inorganically as suitable
Nurture and grow the pipeline of Digital Talent
Monitor operational performance and ensure quality of service delivery
Project Delivery and Ownership
Vendor/Partner Management
Key Accountabilities
Delivering End to End Project with complete ownership
Defining Digitization Strategy
Monitor operational performance and ensure quality of service delivery
Required Experience
8 – 12 years of experience
Required Qualification
Any graduate in IT
Technical Competencies
Working knowledge of Linux/Tomcat administration is an advantage
SQL, API, JSON, XML
Prior experience of managing digital transformation for effective and efficient outcomes
Behavioral Competencies
Customer Centricity
Execution Focus
Collaborative Approach
Personal Attributes
Self-driven, proactive and strong interpersonal skills
Flexible and adaptable
Ability to equilibrate priorities and organize work effectively to meet deadlines
If you are interested to experience a growing, agile and exciting workplace environment, come be a part of the Avanse family!
