About Company:
Established in 2010, in St. Louis, Missouri, US, Gemini is a leading IT solutions provider.
We offer consulting, services and cutting-edge mobile and cloud-based applications for all your business needs.
We develop and implement next-generation technology for enterprises to accelerate and scale their digital transformation journey. Customer empowerment is foundational to our technological solutions. An Ill-executed modernization journey can result in user dissatisfaction and negative business impact. We can protect you from such risks. With over a decade of experience, our experts can help you run your technological operations smoother so that you can focus your time and energy into the core areas of your business.
Gemini is here to help you thrive in the digital economy. Together, let us seize the unexplored opportunities and create solutions for a new future.
As a company, Gemini has grown from just 10 employees in 2010 to over 600 resources in 2019. Currently, we serve over 50 clients in nine countries. In India, our offices are spread across Hyderabad, Noida, Bhubaneswar, Amaravati and Mumbai.
website : https://www.gemini-us.com JD : Position Summary
The Offshore Web Support Specialist is primarily responsible for basic website maintenance and updates, turnkey content management systems (CMS) support and resolving minor end-user issues. This position works closely with Digital Engagement Services’ Web Operations to sustain baseline services and meet standard service level agreements.
· Works within the online service request queues and interdepartmental service requests to triage and resolve standard and common website change requests and incidents to departmental standards. Maintains high levels of customer satisfaction.
· Performs basic maintenance work within the general Web Operations case load. Includes, but not limited to:
· Post-training access management for web applications and systems
· Participates in aspects of website maintenance operations as needed to support turn-key tasks for site launches, application go-lives and upgrades. Participates in low-level quality assurance process for site launches, and other applications as needed.
· Consistently checks completed work requests for accuracy and quality.
· Maintains a level of technical proficiency to satisfactorily perform functions associated with the position
· Working with web content management systems
· Working in a helpdesk-like environment, providing excellent customer service experiences
· Providing application support and professional services in a healthcare specialty, business, education or relevant field.
· Working in an American English office/business environment
Knowledge, Skills and Abilities
· Light web content editorial skills, intermediate HTML, CSS and optionally Javascript..
· Intermediate Microsoft Office (Word, Excel, PowerPoint, OneDrive, OneNote, etc)
· Familiarity with productivity and work management tools such as ServiceNow and Jira
· Ability to work with others in a multi-functional team.
· Attention to detail, patience, and a positive, customer-centric attitude are all also required.
Excellent verbal and written communications (English) and interpersonal skills.
· Demonstrated ability and enthusiasm to develop proficiency with unfamiliar tool sets.
Working Conditions/Physical Demands
Flexibility to work off-hours (local to Weill Cornell Medicine, Eastern Standard Time) and weekends for on-call monitoring, site launches, testing and emergencies is required.
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